AI Agent Case Study: Supporting Brokers at GIC Underwriters

How GIC Underwriters automated 46% of routine inquiries and laid the foundation for transformational use-cases with Indemn AI.

We’re excited to publish this case study on our embedded AI agent implementation with GIC Underwriters—an approach we’ve since refined and shared with additional insurers, wholesalers, and MGAs.

GIC partnered with Indemn to improve broker support and operational efficiency. Here's a quick look at what they achieved:

• Automated 46% of routine inquiries in just two months.

• Enabled brokers with 24/7 instant access to accurate coverage and appetite information.

• Freed underwriters and CSRs to focus on complex risks and new business opportunities.

This implementation reflects our software services strategy to support brokers—the primary distribution channel for most insurance organizations—as the natural first step into AI agents. The data gained has been invaluable, and conversational categorization has provided a clear roadmap for expansion.

Now, we’re extending AI agent support to phone and email, enabling seamless multi-channel engagement. With Indemn’s AI Studio and APIs, GIC is advancing toward automated quoting for high-volume products, paving the way for AI agent-driven digital distribution and autonomous service workflows.

👉 Read the full case study here: GIC Underwriters Case Study