Indemn AI Launches Voice and Email Agents for Insurance
New Omnichannel Capabilities Enable Seamless Integration of AI Across All Key Communication Channels, Driving Unprecedented Efficiency and Consistency
FOR IMMEDIATE RELEASE
NEW YORK, NY – July 17,2025 – Indemn AI, a pioneer in Generative AI solutions for the insurance industry, today announced the expansion of its platform to include advanced voice and email AI agents. This significant enhancement allows insurance carriers, MGAs, IMOs, and other distribution partners to deploy a single, unified AI solution across chat, email, and phone, creating a seamless, consistent, and highly efficient service experience for both internal and external stakeholders.
The new capabilities address a critical industry challenge: fragmented communication systems that lead to high operational costs, slow response times, and inconsistent service. With Indemn’s expanded platform, insurers can now leverage their existing knowledge bases and workflows to provide 24/7, instantaneous support on the channels their agents, brokers, and policyholders use most.
“The future of insurance services isn’t just about being digital; it’s about being connected. Our goal is to empower our partners to deliver exceptional service effortlessly, wherever their customers are,” said Kyle Geoghan, CEO and Co-founder of Indemn AI. “By extending our proven AI platform to voice and email, we’re breaking down operational silos and enabling true omnichannel engagement. This isn’t just an upgrade—it’s a fundamental shift in how insurance organizations can scale their operations and enhance their relationships.”
Indemn’s platform is designed for rapid, plug-and-play integration, allowing organizations to be operational in days, not months. Key benefits of the new voice and email capabilities include:
Effortless Activation & Unified Operations: Extend AI coverage to email and voice using the same no-code AI Studio and workflows already used for chat. Automate tasks like policy lookups, payment status inquiries, and FAQs to drive efficiency without overhauling existing systems.
Reduced Workloads and Faster Service: Deploy AI agents to triage and respond to routine email inquiries, significantly reducing backlogs. Automate common phone requests to lower call volumes, freeing up customer service representatives to handle more complex issues.
Consistent Omnichannel Experience: Maintain a consistent brand voice and deliver accurate information across all touchpoints, ensuring a reliable and professional experience for every interaction.
Smarter Human Handoffs: When an issue requires a human touch, the AI provides agents with a complete conversation history and intelligent response suggestions, ensuring a seamless and informed transition.
The value of Indemn’s approach is already being realized by industry leaders. GIC Underwriters, after successfully automating 46% of its broker inquiries via chat within just 60 days, is now expanding its use of the platform to include the new voice and email capabilities, demonstrating the ease and proven value of deploying omnichannel AI with Indemn.
Indemn AI is now offering custom demonstrations of the new voice and email agent capabilities. To learn how you can transform your organization’s engagement and operational efficiency, visit www.indemn.ai or email cam@indemn.ai.
About Indemn AI
Indemn, Inc., empowers MGAs, insurers, and agents to transform engagement and streamline operations with Generative AI. The platform’s customizable AI Studio enables businesses to design and refine AI agents tailored to their unique needs, while its human-in-the-loop Copilot ensures compliance and continuous improvement. Supporting seamless, multi-channel communication, Indemn AI delivers proven, production-ready AI agents that drive real digital transformation across the insurance industry. To learn more, visit: https://www.indemn.ai/
Media Contact:
Cam Torstenson
Chief Growth Officer
cam@indemn.ai